What is the Texas DTPA (Deceptive Trade Practices Act) Inspection?
It is the inspection allowed and encouraged by the Texas Deceptive Trade Practices Act. In the Act, the complaining consumer must make available for inspection the property complained of in the DTPA Notice letter. So if the consumer is complaining about a defective house, they must make the house available for inspection during the 60 day period followin the notice letter.
As the person receiving the letter, you should absolutely schedule the inspection and bring any experts necessary. If the consumer/buyer is complaining about the foundation in the house you sold them, then get an engineer and bring your camera. Inspect the house yourself and DO NOT leave it to your expert and your lawyer.
Similarly, if the thing sold is smaller like a car or a boat, go look at it and bring a mechanic or whoever. Take lots of photographs and video and pinpoint as much as possible what the consumer is complaining about.