Here is an inquiry from a real homeowner in the Central Texas Area:
Dear Mr. Dugas,
In May 2013, my husband,
(Name Removed) and I signed a contract with Ryland Homes to build a home in
(Name Removed) subdivision in (City removed). We currently own a home in Central Texas. Our plan was
to sell our current home and move in to the new one. From the design center
appointments to construction, we became very frustrated with lack of knowledge,
inconsistent information, and poor customer service. As the house was
being built, we found all types of mistakes and defects. They also did not
follow blueprints or provide certain items specified in our agreement.
In addition, there are
pictures of even more defects in the masonry and foundation that were not
included in the slide presentation. Also, we have email documentation of many
of our issues.
The situation, as you can see,
was more than we could stand. There was no way we could move into that
house. We figured that their warranty department would be no better than any of
our other experiences. We sent this presentation to the division president
of Ryland, Austin, Dominick Longi as well as our sales counselor. We told them
that we were not buying the house and asked for our earnest money back (even
though we figured they wouldn't).
Yesterday, we received our
cancellation notice along with a mutual release where they get to keep our
$14,500 earnest money. We haven't sign it. They now have the new home on the
market for $35,000 more than what we were going to pay.
This case is very typical of what happens with large builders. They
sell hard to close the deal and then they coast home expecting the homeowner to completely ignore and disregard all of the representations and promisses they made. In a follow up blog, I will address some of the issues with cancelling the contract.