Contact your insurance agent to report your claim.
Keep detailed notes. Grab a calendar and make notes about what you are told by everyone you talk to with the insurance company regarding your insurance claim for hurricane damage.
When you speak to someone at the insurance company, ask for the person's entire name and their employee identification number, if they have one.
As long as you are not an attorney, you are allowed to make recordings of the conversations with the insurance company about your hurricane claim.
It is very important that you NOT tell the insurance company that any water that entered your house came from water moving across and on top of the ground before entering the house. If you indicate that the water entered the house from the ground, it will not be covered by a hurricane or windstorm coverage. Only flood insurance will cover that damage. If you have no flood insurance, you will not have any insurance coverage for your hurricane damage.
At this point, after a hurricane, your insurance company will probably have a hotline or some other contact point for you to use. Since hurricanes devastate everyone in your community, you will want to be persistent. It will be difficult to get through to someone and to get responses. Stay at it. The squeaky wheel gets the grease.